Return Questions
- Do you accept returns? What is your return window?
- How can I get additional help?
- How do I return my order?
- I returned the wrong item by mistake. What should I do?
- What if the item I received is damaged, defective, or incorrect?
- Do you offer exchanges?
Do you accept returns? What is your return window?
Yes — we accept returns! Eligible returns can be submitted within a set number of days from the date of purchase. See the return steps below for details on how to complete your return.
How can I get additional help?
If you need assistance with your order or the return process, you can reach out through the support options available on women6pmshoes.com.
How do I return my order?
To be eligible for a return, all items must be unworn and in the same condition in which they were received. Some products include security tags; items returned without the original security tag attached, or with a damaged tag, may not qualify for a refund. Products should be in original packaging with any identifying labels included.
To begin a return (within the allowed return window):
- Log in to your account on women6pmshoes.com and select the order that includes the item(s) you want to return.
- Select the item(s) you want to send back and choose a return reason from the list.
- Confirm your return and follow the on-screen prompts to print your return label.
- Place the item(s) back in their original packaging, then secure the printed label on your shipment.
- Drop the package off with the designated carrier.
Once the returned item is received and inspected, your refund will be issued back to the original payment method. Please note that outbound shipping charges are not refunded when an order is returned.
I returned the wrong item by mistake. What should I do?
If you accidentally returned the wrong product, we will try to locate it, but we cannot guarantee retrieval. You may wish to contact the carrier to request the shipment be returned to you. In addition, notify our support team via women6pmshoes.com so we can add an alert to your account.
What if the item I received is damaged, defective, or incorrect?
If you received a damaged, defective, or incorrect item, please contact us through the support options on women6pmshoes.com before starting the return to ensure we can assist you appropriately.
Do you offer exchanges?
At this time we do not process direct exchanges. If you need to return an item for a different size or style, please complete a return as outlined above and then place a new order on women6pmshoes.com. If your request falls outside the standard return window, you may still be able to return it by contacting support through women6pmshoes.com for an extended review.
After your return is processed, eligible refunds will be returned to the original payment method. Items must meet the return conditions described above.